For help with your order, contact services@vavoren.com and include your order number, a description of the issue and relevant photographs.
Problems after delivery
Please inspect your items on arrival. If there is damage, an incorrect item or another issue, contact us as soon as possible, preferably within 3 days of receiving the goods, so we can agree on the appropriate after-sales solution. This reporting request does not reduce any statutory cancellation, guarantee or other consumer rights.
Returns and exchanges
Please contact us to discuss eligibility and obtain the correct return instructions and address before sending goods back. Do not use a sender address on the shipping label without confirming it with us. We will discuss the proposed return, exchange or other remedy with you.
Return shipping
Buyers pay return or exchange shipping costs for voluntary returns, except where applicable law requires the seller to bear the cost, including remedies for defective or incorrect goods where required. Please keep proof of postage and tracking.
Mandatory consumer rights
Nothing in this policy excludes or limits rights provided by applicable consumer law. Where a statutory cancellation period or guarantee applies, it remains available regardless of the 3-day reporting request above. Contact us to exercise those rights.
Refunds
Refund handling is agreed as part of the applicable remedy and is subject to mandatory legal requirements. Contact us before returning an item or initiating a digital-asset transfer; payment-provider settlement and refund methods may differ.